Privacy Policy

By providing your personal information to XM Coach Limited (“XM Coach” or “the Company”), you acknowledge and consent that XM Coach can collect, use, and disclose your personal information for purposed relating to its business activities.

XM Coach is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons – internal record keeping, improving our products and services, and the sending of promotional emails about new products, special offers or other information that we think you may find interesting, using the email address you have provided.

WHAT WE COLLECT

We may collect the following information:

a) Name

b) Employer information

c) Contact details, which may include email and telephone number

d) Location including postcode

e) Information relevant to an enquiry or booking

We may also collect the following if you interact with our websites and social media which is to assist with understanding how you use our digital media and create content relevant to our customers.

a) How you reached our digital media and from where

b) Your browser and device used

c) Your interaction with our media including which links and sites you visited.

d) How long you stayed within our media and other interaction information which could include video and other image viewing and sharing, which adverts if any you saw and engaged with.

e) As with most other website operators we may use cookies on our website. These are pockets of information stored by your web browser and may record how you navigate our website.

HOW WE USE YOUR DATA

We collect, process and disclose your personal data only for specific and limited purposes. For example, to respond to your enquiries, to process your payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, to provide personalised products, communications and targeted advertising as well as product and service recommendations to you.

The legal reasons for using your data will include:

a) Entering into a contract with us for the provision of goods or services

b) Any legal obligations that may be relevant and this may require us to disclose your information to law enforcement or regulatory body.

c) Legitimate interests of our or a third party including insurers so long as those interests do not override your legal right to having your data protected.

d) We may also ask for your consent to use your data. You will have the right to withdraw this consent at any time by contacting us.

WHO WILL YOUR DATA BE SHARED WITH?

We will generally only use your data within XM Coach and with selected third parties that we use to process certain data as well as legal disclosure.

PROTECTING YOUR DATA

XMCoach takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

We will only keep your data for as long as we need it for the purpose it is being processed.

WHAT ARE YOUR RIGHTS?

Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by submitting a request through the “Contact” form on our website.

a) The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.

b) The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.

c) The right to data portability. The personal data you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances.

d) The right to be forgotten. Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.

e) The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.

f) The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).

g) The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.

h) The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.

i) Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:

· to obtain human intervention;

· to express your point of view;

· to obtain an explanation of the decision reached after an assessment; and

· to challenge such a decision.

Further information and advice about your rights can be obtained from the data protection Regulator.

CONCERNS?

If you have any questions about this notice or concerns about how we handle your personal data please submit a message through the contact page on this website.

You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113; ICO website: https://www.ico.org.uk