Elena Garvey

Everything starts with the customer.

This business philosophy has guided Elena’s career for over 20 years. From American Express to AIG, LinkedIn, and the companies Elena advise at Martellus, the mission has been profitable growth through customer loyalty and advocacy.

As a marketer, strategist, operator and customer experience leader, Elena has been at the helm of business transformations that increased revenue, decreased costs to serve, and improved customer & employee loyalty all over the world. Elena’s experience spans financial services, travel & hospitality, technology and media.

Elena is unapologetically people-first – from building diverse, high-performing teams, to mobilizing cross-functional partners to deliver better employee and customer outcomes. Elena believes in winning together.

Outside of work, Elena is busy raising a family with her husband in the vibrant heart of the world’s best city.

Since exiting LinkedIn as the Global Head of Customer Experience in 2023, Elena has been exploring new opportunities for full-time executive level roles, saying yes to expert consulting engagements, building a new business, and speaking at conferences.